Privacy Policy

Your Privacy and Data Protection Rights

Last Updated: January 15, 2025

Introduction

At ICICI Games, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our gaming platform. By using ICICI Games, you consent to the data practices described in this policy.

We understand that privacy is a fundamental right, and we take our responsibility to protect your personal data seriously. This policy complies with applicable Indian data protection laws and international best practices to ensure your information is handled with the utmost care and security.

Information We Collect

Personal Information

When you register for an ICICI Games account, we collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Demographic information (age, location, gaming preferences)
  • Payment information (processed securely through encrypted channels)
  • Communication preferences and support interactions

Automatically Collected Information

We automatically collect certain information when you use our platform, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, games played)
  • Performance data (loading times, error logs)
  • Cookies and similar tracking technologies
  • Location data (if you choose to share it)

How We Use Your Information

We use the collected information for the following purposes:

  • Account Management: Creating and maintaining your gaming account, providing customer support, and managing your preferences
  • Service Delivery: Providing access to games, features, and platform functionality
  • Personalization: Customizing your gaming experience based on your preferences and behavior
  • Communication: Sending important updates, notifications, and promotional content (with your consent)
  • Security: Protecting against fraud, abuse, and unauthorized access
  • Analytics: Improving our platform, games, and services through data analysis
  • Legal Compliance: Meeting legal obligations and protecting our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our platform (payment processors, cloud hosting, analytics providers)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
  • Consent: When you explicitly consent to sharing your information
  • Protection: To protect our rights, property, or safety, or that of our users

Data Security

We implement comprehensive security measures to protect your personal information:

  • Encryption: All data transmission is protected using SSL/TLS encryption
  • Access Controls: Strict access controls and authentication protocols
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Data Minimization: Collecting only necessary information and retaining it for appropriate periods
  • Staff Training: Regular privacy and security training for all employees
  • Incident Response: Procedures for handling and reporting security incidents

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent for marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality and security
  • Analytics Cookies: Help us understand how you use our platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

  • Account information is retained while your account is active
  • Usage data is typically retained for 2-3 years for analytics purposes
  • Legal and compliance data may be retained for longer periods as required
  • Marketing data is retained until you opt out or for 3 years, whichever is shorter

International Data Transfers

Your information may be transferred to and processed in countries other than India. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by data protection authorities
  • Certification schemes and codes of conduct
  • Your explicit consent for specific transfers

Children's Privacy

ICICI Games is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

Your continued use of ICICI Games after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Compliance and Legal Basis

This Privacy Policy is designed to comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We also follow international best practices and standards for data protection.